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1. When will I receive my contacts?
Your prescription will be verified within 2 business days of your order. If your contact lenses are in stock, your order will ship out upon verification; otherwise, your order will ship out 2-3 business days after verification of your prescription.
Shipping options available to the 48 contiguous United States and the District of Columbia.| Shipping Method | Shipping Schedule | Sub-Total | Shipping Charge |
| USPS First Class Mail | 5-7 Business Days upon shipping | $79+ | FREE |
| USPS First Class Mail | 5-7 Business Days upon shipping | under $79 | $4.95 |
| DHL Ground Shipping | 3-4 Business Days upon shipping | $79+ | $6.95 |
| DHL Ground Shipping | 3-4 Business Days upon shipping | under $79 | $9.95 |
| DHL Second Day | 2-3 Business Days upon shipping | Any | $15.95 |
| DHL Next Day | 1-2 Business Days upon shipping | Any | $25.95 |
Shipping options available to Alaska, Hawaii, Puerto Rico and other U.S. Territories.
| Shipping Method | Shipping Schedule | Sub-Total | Shipping Charge |
| USPS First Class Mail | 5-7 Business Days upon shipping | $79+ | FREE |
| USPS First Class Mail | 5-7 Business Days upon shipping | under $79 | $4.95 |
| USPS Priority Mail | 3-4 Business Days upon shipping | Any | $9.95 |
2. Do you ship to international addresses?
We currently ship to Canada, Puerto Rico, APOs and FPOs. Orders shipping outside of the United States do not require prescription verification. Please be sure to enter your prescrition correctly.
Please note that all prices on the site are reflected in United States dollars. Currency exchanges will be performed by your credit card company. Please direct any questions relating to currency exchange to your credit card company.
ShipMyContacts is not responsible for any customs delays or customs charges imposed by the destination country. Please note that customs duties and/or taxes are NOT included in the purchase price of your order. It is your responsibility to pay any customs duties and/or sales taxes to your customs department at the point of delivery.
Shipments going to international addresses may deliver between 6 to 10 days from shipment but may be delayed by your customs office.
Shipping options available to Canada| Shipping Method | Shipping Schedule | Sub-Total | Shipping Charge |
| USPS Priority Mail International | 6-10 Business Days upon shipping | Any | $15.95 |
3. Where do I get my mail-in rebate certificate?
If your purchase qualifies for the mail-in rebate, the rebate certificate will be mailed with your contact lens order. Some brands will have a rebate certificate mailed separately, and you should receive it within one week. Qualifying purchases must have a valid eye exam dated within 90 days prior to the contact lens purchase. Please note that rebates are only valid for United States orders.
4. What is a Flexible Spending Account?
A Flexible Spending Account is a savings account that you set up through your employer as a tax free savings to use towards qualified medical expenses. The money saved within this account is pre-tax money from your paycheck that must be used within the calendar year. Any money left in the account at the end of the year is lost.
Once you have made a contact lens purchase, you must submit your receipt to your account administrator for reimbursement.
5. Can I use my Flexible Spending Account towards the purchase of contact lenses?
Yes, contact lens purchases are qualified as a medical expense. You can use your Flexible Spending Account towards the purchase of prescribed, non-colored contact lenses. However, you may not use the Flexible Spending Account towards the purchase of any colored lenses.
6. How can I order my contacts if I didn't see them listed?
Please email us with your contact lens information, and we will contact you with price and availability.
7. If I have vision insurance discounts, can I use them towards my online purchase?
Because of our competitive online prices, we do not offer any additional discounts; however, you may use the invoice provided to file the claim with your insurance.
8. What should I do if I receive a defective lens?
Manufacturer defects are rare, and we want to assure you that we provide the same quality lenses that your optometrist provides. All of our lenses are factory sealed. If you believe a lens is defective, please contact us immediately. If the manufacturer determines that the lenses are defective, we will replace any defective lenses.
9. What should I do if I do not receive what I ordered?
In case we have sent you an order in error, please contact us immediately to resolve the problem.
10. Return Policy
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Do you accept returns? We will accept any unopened and undamaged packages within 30 days of the delivery date for a full refund of the items, excluding the shipping charges. Any coupons that were applied to the order will be deducted from the refunded amount. Orders are subject to a $6.95 handling fee. Unfortunately, we may not accept return items that are opened, damaged, or not in their original condition. We are also unable to accept items returned more than 30 days after their delivery date. How do I return my lenses? 1. Before returning any items, you must first contact us to obtain a return authorization. 2. Once you receive your return authorization, please enclose a copy of your invoice with your order number and a reason for your return. Please explain what you would like us to do with your return. 3. Please ship the lenses via a traceable method. Please ship the contact lenses in a shipping box to prevent damage to them. Do not ship your contact lenses in a padded envelope. Unfortunately, we cannot accept responsibility for lost or damaged packages. 4. Please send your contact lens return to:
ShipMyContacts.com |